REFUND AND EXCHANGE POLICY
Dear customer,
We are continuously improving our Customer Support with the suggestions you send us. Please find below the main guidelines of our Customer Service Policy:
Condition of your item:
If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us an image of your product. Our Quality team will analyze it and may send you another product. To be eligible for a new product shipment, your item must be unused and in the same condition as when you received it, including the original packaging.
Cancellation policy:
If you wish to cancel or change anything in your order, please contact us within 24 hours of placing the order: support@adrielestore.com.
We are unable to process cancellation requests after 24 hours, as the package will have already been sent. We process orders quickly to ensure delivery as soon as possible. However, once they have been processed in our warehouse, we cannot make any changes.
Refund policy:
If the product you have received is damaged, different from the one you ordered or has delivery problems, please let us know! Please send an e-mail to support@adrielestore.com or contact us via our Fanpage or Instagram. We will analyze each case individually and let you know whether your refund will be approved or rejected. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a specified timeframe.
IF late or missing refunds are found (if applicable):
If you have not yet received a refund, double-check your bank account and contact your credit card company. It may take some time before the refund is officially published. If you have followed these steps and have not received a refund, please contact us at support@adrielestore.com.
Customer support:
Our customer contact channel is:
- E-mail: support@adrielestore.com
- A customer service representative will respond to your contact within 48 hours.
-
PRIVACY STATEMENT
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you buy from our store, we collect the personal information you provide during the buying and selling process, such as your name, address and e-mail address. When browsing our store, we automatically receive your computer's IP address to obtain information about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, you consent to the collection and use of that information only for the specific reason. If we ask for personal information for a secondary reason, we will ask for your express consent or offer you the opportunity to refuse.
How do I withdraw my consent?
If you change your mind after accepting, you can withdraw your consent for us to contact, collect or use your information at any time by contacting us at support@adrielestore.com.
SECTION 3 - DISCLOSURE
We may disclose your personal information if required to do so by law or if you violate our Terms of Service.
SECTION 5 - THIRD PARTY SERVICES
Third party providers used by us will collect, use and disclose your information only to the extent necessary to perform the services they provide to us. We recommend that you read the privacy policies of these providers to understand how they treat your personal information.
When you proceed with a transaction involving the services of a third-party service provider, your information may be subject to the laws of the jurisdiction in which that service provider is located.
When you leave our site or are redirected to a third-party site or application, you will no longer be governed by this Privacy Policy or our site's Terms of Service.
Links:
By clicking on links in our store, you may be directed away from our site. We are not responsible for the privacy practices of other websites.
SECTION 6 - SECURITY
We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration or improper destruction.
Your credit card information will be encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence or have given us consent to allow your minor dependents to use this site.
We are continuously improving our Customer Support with the suggestions you send us. Please find below the main guidelines of our Customer Service Policy:
Condition of your item:
If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us an image of your product. Our Quality team will analyze it and may send you another product. To be eligible for a new product shipment, your item must be unused and in the same condition as when you received it, including the original packaging.
Cancellation policy:
If you wish to cancel or change anything in your order, please contact us within 24 hours of placing the order: support@adrielestore.com.
We are unable to process cancellation requests after 24 hours, as the package will have already been sent. We process orders quickly to ensure delivery as soon as possible. However, once they have been processed in our warehouse, we cannot make any changes.
Refund policy:
If the product you have received is damaged, different from the one you ordered or has delivery problems, please let us know! Please send an e-mail to support@adrielestore.com or contact us via our Fanpage or Instagram. We will analyze each case individually and let you know whether your refund will be approved or rejected. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a specified timeframe.
IF late or missing refunds are found (if applicable):
If you have not yet received a refund, double-check your bank account and contact your credit card company. It may take some time before the refund is officially published. If you have followed these steps and have not received a refund, please contact us at support@adrielestore.com.
Customer support:
Our customer contact channel is:
- E-mail: support@adrielestore.com
- A customer service representative will respond to your contact within 48 hours.
-
PRIVACY STATEMENT
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you buy from our store, we collect the personal information you provide during the buying and selling process, such as your name, address and e-mail address. When browsing our store, we automatically receive your computer's IP address to obtain information about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, you consent to the collection and use of that information only for the specific reason. If we ask for personal information for a secondary reason, we will ask for your express consent or offer you the opportunity to refuse.
How do I withdraw my consent?
If you change your mind after accepting, you can withdraw your consent for us to contact, collect or use your information at any time by contacting us at support@adrielestore.com.
SECTION 3 - DISCLOSURE
We may disclose your personal information if required to do so by law or if you violate our Terms of Service.
SECTION 5 - THIRD PARTY SERVICES
Third party providers used by us will collect, use and disclose your information only to the extent necessary to perform the services they provide to us. We recommend that you read the privacy policies of these providers to understand how they treat your personal information.
When you proceed with a transaction involving the services of a third-party service provider, your information may be subject to the laws of the jurisdiction in which that service provider is located.
When you leave our site or are redirected to a third-party site or application, you will no longer be governed by this Privacy Policy or our site's Terms of Service.
Links:
By clicking on links in our store, you may be directed away from our site. We are not responsible for the privacy practices of other websites.
SECTION 6 - SECURITY
We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration or improper destruction.
Your credit card information will be encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence or have given us consent to allow your minor dependents to use this site.